Support URL
Bongo Payments Support
Contact us for app issues, payment questions, account access, feedback, feature requests, or Canada-Nigeria currency exchange support.
Contact information
- support@bongopay.ca
- Phone
- Phone support will be added when available.
- Legal address
-
Bongo Payment
555 Brittany Drive
Ottawa, Ontario, Canada
K1K 4C5
This address is listed for support and App Store review contact purposes.
Report an issue
Email support with the subject line that best matches your request. Please do not include full passwords, banking passwords, or complete card details.
- Transaction issue: include date, amount, and recipient country.
- Account issue: describe the login, verification, or profile problem.
- Exchange support: include the currency pair and the rate question.
- Feedback or feature request: explain what you expected to happen.
Help and FAQ
Common support topics
What does Bongo Payments help with?
Bongo Payments helps customers manage supported payment activity and Canada-Nigeria currency exchange information through the app.
How do I report a transaction problem?
Email support@bongopay.ca with the transaction date, amount, recipient country, and a short description of the issue.
Can I ask about exchange support?
Yes. Send the currency pair, transaction amount, and your question so the support team can review it.
Where can I read the policies?
Review the Privacy Policy and Terms of Service before using the app.